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Shipping & Handing
Shipping & Handing
Shipping & Handing
We can ship to most countries in the world, all the in-stock orders will be shipped within 2 days(Business Days).
-Which shipping method do you have? And the delivery time?
1. DHL/UPS (World Express Savor):
Handle Time: Ship out in 24 hours since order processing has completed(All in stock).
Delivery Time: 5-10 business days to most countries.The tracking number will be offered within 48 hours in general(Business Days).
2. E-Packet(Unstable now):
For most specific destinations (USA, Canada, France, UK, Australia, etc )when the order is below 2kg.
Handle Time: Ship out in 24 hours since order processing has completed(All in stock).
Delivery Time: 10-25 business days to most countries. When in peak season, there could be a 4-7 days delay.
3. Europe Express:
For most European destinations （Italy, France, Belgium, Denmark, Spain, Greece etc）when the order is below 2kg.
Handle Time: Ship out in 24 hours since order processing has completed(All in stock).
Delivery Time: 15-25 business days to most countries. When in peak season, there could be a 4-7 days delay.
4. Singapore Post(Unstable now):
Provided by Singapore Post. Available for most countries(Thailand, Malaysia, Sri Lanka, HongKong, Macao, Taiwan, etc).
Handle Time: Ship out in 24 hours since order processing has completed(All in stock).
Delivery Time: 10-25 business days to most countries. When in peak season, there could be a 3-5 days delay.
5. PostNL:
Available for most countries(Saudi Arabia, Mexico, Canada, Singapore, South Africa, etc).
Handle Time: Ship out in 24 hours since order processing has completed(All in stock).
Delivery Time: 15-25 business days to most countries. When in peak season, there could be a 5-10 days delay.
6. 4PX:
Available for the USA.
Handle Time: Ship out in 24 hours since order processing has completed(All in stock).
Delivery Time: 15-25 business days to most countries. When in peak season, there could be a 5-10 days delay.
Attentions:
A. Impossible to ship to PO BOX and Military address(APO/FPO).
B. Impossible to ship e-liquid.
C. Drain battery cells should be shipped with a mod/kit or battery charger.
D. There is a 0.5% chance that it will be inspected by customs, and the order will be delayed for 4-5 days.
General Shipping Channel: Impossible to ship e-liquid & drain battery cells.
-How to check the tracking information?
DHL:
Tracking Site: http://www.dhl.com/
UPS:
Tracking Site: https://www.ups.com/
E-Packet:
Tracking Site: http://www.17track.net/en
Singapore Post:
Tracking Site: https://www.singpost.com
http://www.17track.net/en
We need to wait 2-3 days to track online. It takes time for the post office to scan the Airmail parcel.
Europe Express:
Tracking Site: https://www.trackyourparcel.eu/
In general the tracking information will be updated when the package actually arrived at the destination country.
4PX:
Tracking Site: http://www.17track.net/en
Or: https://www.aftership.com/amp/couriers/4px
Other Tracking Site:
De：http://www.myhermes.de/ （Hermes-DE）
FR：http://www.laposte.fr/ （La Poste)
UK： http://www.royalmail.com/ （Royal Mail)
IT：http://www.poste.it/ （Poste Italiane）
-How to handle the customs and import tax/duty?
Express like DHL and UPS, customs duty is not included.
We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing an order. In addition, some products may require special licenses or permits to import.
VapX Official Store is not responsible for products rejected, confiscated or destroyed by the customs in your countries. If the parcel returned back, we will grant a refund of your order.
The Tax/Customs fee in the destination country is at the customer's expense. All customers are responsible to check with their local Customs office for any potential import taxes, duties, and tariffs.
-What if i didn't receive the package?
Please kindly contact our customer team to solve this problem. In general, if it's the shipping issue, such like lose the package during the transportation. We would like to make a resend or refund.
*Notice: The final interpretation is owned by GAP VAPE Official Store.
Contact Us
We can ship to most countries in the world, all the in-stock orders will be shipped within 2 days(Business Days).
-Which shipping method do you have? And the delivery time?
1. DHL/UPS (World Express Savor):
Handle Time: Ship out in 24 hours since order processing has completed(All in stock).
Delivery Time: 5-10 business days to most countries.The tracking number will be offered within 48 hours in general(Business Days).
2. E-Packet(Unstable now):
For most specific destinations (USA, Canada, France, UK, Australia, etc )when the order is below 2kg.
Handle Time: Ship out in 24 hours since order processing has completed(All in stock).
Delivery Time: 10-25 business days to most countries. When in peak season, there could be a 4-7 days delay.
3. Europe Express:
For most European destinations （Italy, France, Belgium, Denmark, Spain, Greece etc）when the order is below 2kg.
Handle Time: Ship out in 24 hours since order processing has completed(All in stock).
Delivery Time: 15-25 business days to most countries. When in peak season, there could be a 4-7 days delay.
4. Singapore Post(Unstable now):
Provided by Singapore Post. Available for most countries(Thailand, Malaysia, Sri Lanka, HongKong, Macao, Taiwan, etc).
Handle Time: Ship out in 24 hours since order processing has completed(All in stock).
Delivery Time: 10-25 business days to most countries. When in peak season, there could be a 3-5 days delay.
5. PostNL:
Available for most countries(Saudi Arabia, Mexico, Canada, Singapore, South Africa, etc).
Handle Time: Ship out in 24 hours since order processing has completed(All in stock).
Delivery Time: 15-25 business days to most countries. When in peak season, there could be a 5-10 days delay.
6. 4PX:
Available for the USA.
Handle Time: Ship out in 24 hours since order processing has completed(All in stock).
Delivery Time: 15-25 business days to most countries. When in peak season, there could be a 5-10 days delay.
Attentions:
A. Impossible to ship to PO BOX and Military address(APO/FPO).
B. Impossible to ship e-liquid.
C. Drain battery cells should be shipped with a mod/kit or battery charger.
D. There is a 0.5% chance that it will be inspected by customs, and the order will be delayed for 4-5 days.
General Shipping Channel: Impossible to ship e-liquid & drain battery cells.
-How to check the tracking information?
DHL:
Tracking Site: http://www.dhl.com/
UPS:
Tracking Site: https://www.ups.com/
E-Packet:
Tracking Site: http://www.17track.net/en
Singapore Post:
Tracking Site: https://www.singpost.com
http://www.17track.net/en
We need to wait 2-3 days to track online. It takes time for the post office to scan the Airmail parcel.
Europe Express:
Tracking Site: https://www.trackyourparcel.eu/
In general the tracking information will be updated when the package actually arrived at the destination country.
4PX:
Tracking Site: http://www.17track.net/en
Or: https://www.aftership.com/amp/couriers/4px
Other Tracking Site:
De：http://www.myhermes.de/ （Hermes-DE）
FR：http://www.laposte.fr/ （La Poste)
UK： http://www.royalmail.com/ （Royal Mail)
IT：http://www.poste.it/ （Poste Italiane）
-How to handle the customs and import tax/duty?
Express like DHL and UPS, customs duty is not included.
We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing an order. In addition, some products may require special licenses or permits to import.
VapX Official Store is not responsible for products rejected, confiscated or destroyed by the customs in your countries. If the parcel returned back, we will grant a refund of your order.
The Tax/Customs fee in the destination country is at the customer's expense. All customers are responsible to check with their local Customs office for any potential import taxes, duties, and tariffs.
-What if i didn't receive the package?
Please kindly contact our customer team to solve this problem. In general, if it's the shipping issue, such like lose the package during the transportation. We would like to make a resend or refund.
*Notice: The final interpretation is owned by GAP VAPE Official Store.
Contact Us
